We understand that sometimes plans change and you may need to cancel or modify your booking. Please read our Refund & Cancellation Policy carefully to understand the terms and conditions associated with cancellations, refunds, and modifications.
Cancellation by the Customer
If you wish to cancel your booking, you must notify us in writing via email or through our contact form on the website.
The following cancellation charges will apply, based on the number of days before the trip departure date when we receive your cancellation notice:
a) More than 30 days: Full refund minus any non-refundable deposit and service fees.
b) 15-30 days: 50% of the trip cost.
c) 7-14 days: 75% of the trip cost.
d) Less than 7 days: No refund.
Modifications by the Customer : If you wish to change the dates of your trip or switch to a different trip, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee availability. Any additional costs incurred due to the modification will be your responsibility.
Cancellation by Sundarban Eco Trip :We reserve the right to cancel a trip due to unforeseen circumstances or force majeure events, such as natural disasters, political unrest, or other situations beyond our control. In such cases, we will offer you an alternative trip or provide a full refund.
Refunds : Refunds will be processed within 14 working days from the date of the cancellation request. Refunds will be made using the same payment method you used for the initial transaction, unless we agree otherwise.
Travel Insurance : We strongly recommend that you purchase comprehensive travel insurance to cover any unforeseen circumstances, including trip cancellation, medical emergencies, and personal belongings. This will help protect you against any financial loss due to cancellations or modifications.
No Show : If you do not show up for the trip without prior notice, no refund will be provided.
Unused Services : No refund will be provided for any unused services, such as meals, accommodations, or activities, once the trip has started.
Changes to the Policy : We reserve the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page, and your continued use of our website and services constitutes your agreement to the updated Refund & Cancellation Policy.
Contact Us : If you have any questions or concerns about this Refund & Cancellation Policy, please contact us at [email@example.com] or [+91 6295927154].